en

Terms & Conditions of Sales

The rental amount is considered 80% for the building and 20% for the furniture

INTERNAL RULES

Children's Games: A range of indoor (toy cars, playhouse, etc.) and outdoor (ping-pong table, trampoline, cabin, swing, etc.) games are available. Please take care of them, store them, and report any defects. Parents are solely responsible for using these games.

Cleaning and inventory: We are very committed to the quality of the welcome we offer you and in particular to the cleanliness of the accommodation we provide. Please do not hesitate to report any shortcomings so that we can inform the person in charge of maintenance. Out of respect for them, I would ask you to empty all the trash and leave the toilets clean.

Bedding: the mattresses are protected by a fleece and a sheet: These are not washed between each rental. You must therefore provide bed linen.

Heating, water, and electricity: These costs are included in the advertised price. However, we have noticed excessive consumption. To maintain this principle, we ask that you manage these items responsibly. In particular, please turn off unnecessary lights and turn off radiators when ventilating.

Respect for the environment: The Chaumont setting is exceptional, and we strive to maintain and improve it regularly. Please respect it by not leaving anything lying around (not even cigarette butts or tissues) and by respecting the peace and quiet of the area.

We thank you for the care with which you will occupy the premises and remain entirely available for any information.

GENERAL RENTAL CONDITIONS

1. Recognition by the General Tourism Commission
The owner certifies that the rented property complies with the provisions of the Decree of the Executive of the French Community of 12/07/82, taken in execution of the Decree of 16/06/81 relating to rural lodgings, farm lodgings, furnished tourist accommodation and guest rooms.

2. Use of the rented property
The tenant uses the rented property in accordance with its intended purpose and with due diligence. If the number of actual occupants per rental exceeds the capacity specified in this contract, the owner reserves the right to refuse the additional persons without prior agreement, or to request a compensatory price supplement. Any violation of this clause may result in the immediate termination of this contract, at the tenant's expense, with the rental amount remaining permanently acquired by the owner.

The presence of domestic animals is prohibited.

3. Terms of conclusion of this contract
When booking and paying online, the total amount must be paid immediately in full.
When booking directly with the owner, offline, the tenant pays the deposit (25%) within the same timeframe. The balance is due 30 days before the start of the rental period to the bank account BE05 7320 3733 7775 (CBC – BIC CREGBEBB). The deposit of 200 euros must be paid upon arrival. If the fixed amount of charges is not paid beforehand, it will be deducted from the deposit.
If the owner does not receive the copy of the contract or the deposit within the specified time, the owner may consider the reservation to be cancelled.
The tenant may terminate the contract without compensation if it has not been duly completed by the owner, until he takes possession of the rented goods.

4. Cancellation - early departure:  
All cancellations must be notified by registered letter or email confirmed by post. The tenant may, with the landlord's consent, substitute any person who agrees to contract under the same conditions. In this case, the deposit is deemed to have been paid by the substituted tenant. The tenant may also transfer his enjoyment to any person approved by the owner, including during the period of validity of the contract, while remaining personally liable for his obligations towards the owner. In other cases, compensation is requested. This compensation is increased to:
• no charge % of the price of the stay if the cancellation occurs more than 30 days before the start of the stay.
• 10% of the price of the stay if the cancellation occurs between 30 and 15 days before the start of the stay.
• 25% of the price of the stay if the cancellation occurs 14 to 8 days before the start of the stay
* 50% of the price of the stay if the cancellation occurs between 7 and 3 days before the start of the stay
* 100% if cancellation occurs 2 days before the start of the stay or in case of no-show at the place of stay.

The early departure of the tenant, whatever the reason, does not result in any reimbursement - even partial - of the price of the stay.

5. Inventory
A quick inventory of the equipment in the rented property is carried out at the beginning and end of the stay. The rented property must comply with the description given in the annual guide to Gîtes de Wallonie and/or the inventory. The tenant must report any errors within 24 hours to avoid being held responsible.
The tenant must return the rented property in the same condition as when it was first rented. The tenant is responsible for any loss or damage. Any discrepancy or anomaly must be reported to the owner or their representative no later than 10:00 a.m. the day after arrival.

6. Liability – insurance
The tenant occupies the premises as a responsible person. He assumes responsibility for the rented property, the equipment and the land made available to him. He reimburses the owner for all costs incurred by his negligence and undertakes to report any damage. By renting the gîte, the tenant is legally obliged to return it in the condition in which he received it.
The owner has subscribed to a non-recourse clause by the company against the tenant.

7. Caution
Before or upon arrival, in addition to the remaining rent, a security deposit is required by the landlord. The amount is freely set by the landlord. It must be specified in this contract. The security deposit is payable in cash upon arrival or by bank transfer along with the rent.
It is not used to pay charges; it will be paid into the financial account indicated by the tenant on the front of this contract within 10 working days following the end of the stay, after deduction of the cost of restoring the accommodation and any damage noted by means of an inventory of the premises countersigned by both parties. In the event that the tenant uses his family insurance, the owner will keep the deposit until the damage is reimbursed by the insurance. He will then calculate the amount and refund the overpayment.

8. Charges
Charges are payable at the end of the stay.

9. Respect for the neighborhood and the environment
The tenant agrees to behave in a manner that is respectful of residents and the environment in general: fauna, flora, various equipment, etc.

10. Disputes
In the absence of an agreement between the parties, only the courts of the judicial district where the property is located shall have jurisdiction.

GENERAL TERMS AND CONDITIONS OF ONLINE SALE VIA THE ORC

1. PURPOSE
These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool. (ORC).
The customer acknowledges having read and accepted these general terms and conditions. No reservation is possible without the customer's agreement to them. The customer has the option to save and print these general terms and conditions.
2. OFFERS
All our advertisements, web pages, and offers are prepared in good faith and based on available data. Maps, photos, and illustrations are provided for informational purposes only and are not binding. They may be subject to change before the reservation is finalized. The customer authorizes us to correct any obvious material errors in the information we provide to them.

3. PRICE
The prices displayed at the time of booking represent the total price of the service sold, including taxes (except tourist taxes), fees, and other charges. Any additional charges are clearly indicated before the service is booked.

The customer authorizes us to correct any obvious pricing errors.

4. RESERVATION
The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking terms of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held liable in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

5. RESERVATION PROCESS
Reservations made by the customer are made via the electronic reservation form accessible online on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation form. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer attests to the truthfulness and accuracy of the information provided. Once the final choice of services to be reserved has been made, the reservation procedure includes the following steps up to validation: entering the bank card in the event of a request for a guarantee or prepayment, consulting and accepting the general conditions of sale relating to the service(s) and, finally, validation of the reservation by the customer.

6. ACKNOWLEDGMENT OF RECEIPT OF RESERVATION
The booking tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The confirmation of the reservation by email summarizes the contract offer, the services reserved, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date of the reservation made as well as the address of the establishment to which the customer can submit their complaints.

7. RIGHT OF WITHDRAWAL
It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:

  • accommodation other than for residential purposes (e.g. holiday accommodation),

  • of a transport,

  • of a car rental,

  • catering and services related to leisure activities.


8. RESPECT FOR PRIVACY
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").

The personal data you provide us is necessary for processing your reservation and is essential for the management and provision of services (Article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, including Elloha.com, which manages the reservation tool, online payment providers, and providers established in third countries. In particular, when paying online, the customer's bank details must be transmitted by the payment provider to the establishment's bank for the execution of the reservation contract. We only use partners that guarantee a level of protection that complies with the principles set out in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We keep your data for a period of 3 years after the last contact (email, reservation, etc.).

As the person whose data is collected, you have the right to access, rectify, and delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, stating your first and last name, address, and the subject of your correspondence.

Your complaints regarding the collection and processing of your personal data may be addressed to the competent supervisory authority.